Why Should I Order From NuKine Wellness?
Peace of mind is a wonderful thing and that's exactly what you get when ordering from NuKine. We have the highest standards out of any vendor in the industry and we truly care about each and every one of our customers. We source our products from the best farms in the world, adhere to safety guidelines and Good Manufacturing Practices (GMP), and lab test our products before they ever even reach our packaging facility. Also, compared to some other vendors, we're smaller in size, which allows us to offer each one of our customers boutique style service. It might sound cliche, but we treat our customers the way we like to be treated, and we expect nothing but the best. To learn more about NuKine and what separates us from the rest, please visit our NuKine Learning Center and About Us page.
What Is Kratom And How Can I Learn More?
To learn more about Kratom, including its history, benefits, and how it's grown, please visit our helpful NuKine Learning Center.
Are NuKine Products Lab Tested?
Absolutely. Our number one priority at NuKine is the safety of our customers, and that's why we take lab testing very serious. Each lot we receive is tested by a non-affiliated, third-party lab for contaminants, adulterants, potency, and heavy metals. Each product at NuKine Wellness is labeled with a QR code that can be scanned to take you directly to its lab report. You can also view our current lab reports here.
If you would like to learn more about about our strict lab testing process, please visit our NuKine Learning Center.
Why Is NuKine Slightly More Expensive Than Some Other Vendors?
Two words, quality and testing. You may have come across some vendors who sell bulk Kratom at too good to be true low prices. The reason they're able to sell at dirt cheap prices is simple, it's dirt cheap quality. What that means for the customer is, even though on the surface it may look like they're saving money, the truth is they're spending more, due to the fact they need to take a higher serving size to get the same effect. It can also be a red flag that their Kratom has not undergone the proper rigorous testing ours has.
Why Does NuKine Carry Less Strains Than Some Other Vendors?
When a vendor carries an excessive number of strains, this can be a huge red flag. A lot of vendors will fill orders using the same batch of Kratom and call it something different, just to show they offer a large variety of strains. It can also be a red flag that they are not operating under Good Manufacturing Practices due to the issues that arise from maintaining such a vast inventory. Because we make it our mission to have the absolute best quality control, we decided from the very beginning to only carry the best and most popular strains.
Can NuKine Make Strain Recommendations?
Our NuKine Wellness team is here to assist you and make sure you find the best kratom strain for your specific needs. However, please note that due to FDA regulations we cannot make recommendations or offer advice related to medical conditions or make medical claims. Our NuKine Wellness products are not intended to diagnose, prevent, treat or cure any diseases or health conditions.
For assistance in finding the right kratom strain, we encourage you to explore our NuKine Learning Center, FAQ, and NuKine Wellness Blogs. These pages offer valuable educational information that will help you discover the benefits of each kratom strain we carry. Every product page also provides a detailed product description outlining its unique benefits.
Please feel free to reach out to us for any general product information as well. Our friendly wellness team is always here to answer questions and help in any way we can.
How Does The Wellness Rewards Program Work?
To learn more about our Wellness Rewards Program, please visit our Wellness Rewards Program page.
What Is The NuKine Affiliate Program?
To learn everything there is to know about our NuKine Affiliate Program, please visit our Affiliate Program page.
What Payment Methods Do You Accept?
We accept all major credit cards, as well as Apple Pay, Crypto, Cash App, and Venmo.
To pay using crypto, you can do so using our $NuKineWellness cashtag.
To complete your order using Venmo, please send payments to @NuKineWellness.
If you have questions on how to use any of our payment options, please feel free to Contact Us.
Is My Credit Card Information Secure?
At NuKine we take extreme precautions to ensure your credit card information is safe and secure. That's why we chose Authorize.net as our payment processor. Authorize.net is the world's leading payment gateway when it comes to security and fraud protection.
Does NuKine Accept Cash App & Venmo?
Yes! In addition to accepting all major credit cards, we also accept Cash App and Venmo. At checkout, simply choose the payment option you prefer and follow the instructions to complete your order.
If you've already placed an order but still need to provide payment, you can do so using or clicking on the following tags:
Cash App: $NuKineWellness
Venmo: @NuKineWellness
Does NuKine Offer Free Shipping?
Yes! Not only do we offer free shipping on every order over $75, we also ship same day on orders placed Monday through Friday before 12pm, Eastern Standard Time.
Please note, this is only valid for USPS Ground Advantage (2-5 Business Days) shipping within the contiguous United States.
What Shipping Options Do You Offer?
NuKine offers free USPS Ground Advantage 2-5 business day shipping on every order over $75, but we understand there may be times where you need your order sooner. If that happens, we made sure to offer additional shipping options, which include, USPS Priority Mail (1-5 Business Days), USPS Priority Express (1-2 Day Guarantee), & UPS Next Day Air. Please Note: Only USPS Priority Express and UPS Next Day are the shipping choices with guaranteed arrival times. All other options may experience delays and arrive after the estimated times provided by the shipping carriers.
For our Canadian customers, we offer USPS First Class Package International (7-21 days), USPS Priority Mail International (6-10 days), and USPS Priority Express International (3-5 Days).
What Countries Do You Ship To?
Currently, we only ship within the United States and Canada.
How Long Does Shipping Take?
All orders placed Monday through Friday before 12pm, Eastern Standard Time will ship same day. Most USPS Ground Advantage mail arrives within 2-5 Business Days, but depending on the size of your order, we may need to ship USPS ground, which takes between 2-8 business days. Please note, we do not offer same-day shipping on weekends and national holidays.
Why Is My Tracking Status Stuck In 'Pre-Shipment'?
At NuKine Wellness, we ship every order on the same day it's received, except for weekends and holidays. If you notice that your tracking information is still in the 'Pre-Shipment' status after 24 hours, this does not necessarily mean that your order has not been shipped. Unfortunately, it's most likely an indication that USPS forgot to scan the package. If that's the case, not to worry. Even though you're not able to track your package, your order is still on its way to its destination and will arrive in 3-5 business days. If your order hasn't arrived after 6 business days, please contact us so we can investigate.
What Is Your Return Policy?
Our main goal is customer satisfaction and we make every effort to make sure you're completely satisfied with your order. If we were unable to live up to the high standards we set for ourselves and a return is needed, we offer a hassle free 30 day money back guarantee on any unopened item. For more information, please read our Return Policy page.
Does NuKine Have A Physical Retail Location?
At this time we do not have a physical retail location. We are 100% ecommerce.
Does NuKine Offer Pick Up or Delivery Services?
We're so happy to have such enthusiastic local customers who are interested in pick-up and delivery services. Unfortunately, at this time we do not offer pick up or delivery.
If you're a local customer and need your order quickly, we recommend choosing the USPS Priority Mail option during checkout. This option usually leads to your wellness package reaching your doorstep within 2 business days, and in many instances, even overnight!
What's The Best Way To Reach The NuKine Customer Care Team?
At NuKine Wellness, we're committed to providing you with exceptional 5-star customer service. We've designed our support options to offer you the best assistance based on our customers preferences and our ability to assist them promptly.
For the fastest response, we recommend reaching out to us via text message at (412) 626-7638 or by email at Info@NuKineWellness.com. You can also reach us 7 days a week through our Contact Us page.
While we also offer phone support, please understand that, as a small batch family-owned company, we're able to assist our customers more efficiently via text or email. By choosing text or email, you enable us to respond to your needs quickly, which allows us to maintain the high level of customer service we've come to be known for.
If you prefer reaching out by phone, that's absolutely fine! We'd love to take your call. All we ask is please be aware that as a small family-owned company, our phone availability is slightly limited, and you might experience longer response times compared to text or email. Thank you and we appreciate your understanding and patience!
I Have A Different Question Not Listed Above.
If you weren't able to find the answer to your question in our FAQ section or NuKine Learning Center, please feel free to contact us, and one of our friendly NuKine team members will be more than happy to assist you.
